Customer Care Agent

WHat to expect

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Fixed term contract with set working hours
Provisional dates : beginning of November - mid April

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Office Base
Aime, 73210

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Full training on Massage Me systems, policies and procedures
Ongoing training and support throughout the season

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Manage bookings via our online booking system
Instant access to therapist diaries and availability

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Liaise with our established network of partners

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Provide a high level of customer service

General office admin
Necessary reporting, filing, data entry etc


what we need from you

The customer service we provide our clients is paramount, from bookings to after-care services. Our partners have certain expectations when they work with Massage Me, therefore we will ask for :

Customer comes first attitude
Excellent customer service and communication skills

Ability to prioritise
You are proficient at multi-tasking

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Top notch organisational skills
You can manage your work load and work independently

Adeptness at problem solving
Capacity to think on the spot and find good solutions

Tech Savvy
Confident with Microsoft packages, Google drive, project management tools and more

Positivity

You see difficult situations as challenges to be overcome

Knowledge of local areas
Ability to read maps, estimate travel time, understand driving in the Alps and mountain roads

Fluent English
With good conversational French

Bonus points
Graphic design and/or social media management


Join our team

If you have any questions in the meantime please don’t hesitate to email work@massage-me.com